Shipping, delivery and return policy

Intermaquinas (a subsidiary of SPAINLEX GLOBAL CENTER S.L.).

1) Order process and availability

When Intermaquinas receives the alert of a new order, we first verify that the payment has been made correctly(SEE PAYMENT METHODS). Then, we confirm the availability of the product to process the shipment as soon as possible.

Given that we have more than 20,000 references on our website, it is unfeasible to have the entire catalog in permanent stock, even with facilities of more than 12,000 m². Therefore, in many cases we also work with our suppliers' warehouses.

If in the verification process we detect a stock breakage -inour warehouse or in our suppliers' warehouses-, either due to simultaneous sales made by our team or by other companies, we will inform the customer as soon as possible so that he can choose the option that best suits his needs:

• Wait for the estimated/established delivery date.
• Choose an alternative product with equivalent characteristics.
• Request an immediate refund.

2) Estimated delivery time

The delivery times indicated by Intermaquinas will be from 3 to 15 calendar days from confirmation of payment.

3) Shipping costs and policy information

• Shipping costs are shown before finalizing the purchase and may vary according to destination, weight and volume.
• Subsequent modification of the delivery information may result in additional costs on the selling price and especially on the shipping.
• If the customer decides to cancel the order when it is already in the hands of the transport agency, the shipping costs generated up to that moment will be discounted from the amount paid.
• In shipments to the Canary Islands, customs charges (both import and export) will be borne by the end customer.
• In orders sent to the Balearic or Canary Islands, in case of return, the price of the transport will be discounted from the corresponding payment.

4) Delivery

The order will be delivered to the address designated by the customer in the purchase process, at the main entrance of the place indicated, being able to make a verification of identity for the collection.

In case of verifying an error in the goods or damage/damage caused by transport, the customer must promptly inform the carrier and, if necessary, return the package. In addition, he/she must inform Intermaquinas using the incident form or by phone at 630 25 91 01.

5) Returns and right of withdrawal (14 days)

In accordance with art. 44 of Law 7/1996 of January 15, 1996 on Retail Commerce, the client will have the right to revoke the requested order within fourteen (14) calendar days of receipt, prior communication to Intermaquinas (a subsidiary of SPAINLEX GLOBAL CENTER S.L.).

Only returns of complete machines will be accepted. We do not accept returns of accessories or spare parts independently.

6) Conditions for accepting a return

• Products must be in the same condition in which they were received.
• No returns of products installed or used by the customer will be accepted.
• The original factory packaging must be included, complete with all accessories and items.
• Otherwise, the product may suffer a depreciation depending on the return policy of the supplier, brand or manufacturer.

7) Refunds

The refund of the order will be paid by the same method of payment used in the purchase. The refund will be made as soon as possible and, in any case, within 14 working days from the date on which you notified us of your intention to withdraw, once the item has been received and examined.

8) Other considerations

• The product(s) purchased may undergo non-substantial modifications in components, features, colors or performance, provided that they do not detract from the qualities and performance advertised at the time of purchase.
• For payments by means of financing, we advise to confirm stock before formalizing the contract; in case of not being able to serve the material, the return of the money will follow the rules of the financial entity.
• Agricultural machinery of medium or heavy size is shipped by default disassembled and palletized, unless otherwise indicated in the product sheet or expressly agreed. This shipping format is standard for this type of machinery to ensure safe transport and avoid damage.

9) Contact us

To proceed to a return or to solve any incidences, you can write to [email protected] or call 630 25 91 01.